FAQs

General

1. What is SS Memorabilia?

SS Memorabilia is the world’s leading company in the field of sports memorabilia authentication, specializing in products like football signed jerseys.

2. Where is SS Memorabilia located?

We are located at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

3. Is SS Memorabilia licensed to operate?

Yes, we comply with all legal regulations and requirements to operate in the sports memorabilia industry.

4. How can I contact SS Memorabilia?

You can contact us via email or phone using the information provided on our website.

5. Why should I choose SS Memorabilia?

We offer high-quality products at competitive prices, along with a reliable authentication process and dedicated customer service.

Our Products

6. What products does SS Memorabilia offer?

We offer signed football shirts and other football items with official certification.

7. Are your products certified?

Yes, all our products come with a Certificate of Authenticity (COA) and are verified by experts.

8. Where can I find product information on the website?

You can view all our products in the "Players" or “Teams” section of our website.

9. Does SS Memorabilia offer exclusive products?

Yes, we often have exclusive and limited-edition products from major sporting events.

10. Can I order a product that is not currently available?

Yes, you can place a special order, and we will notify you when the product is available.

Signings

11. Does SS Memorabilia organize signing events?

Yes, we regularly host signing events with famous athletes.

12. How can I find information about signing events?

Information about signing events will be updated on our website and social media channels.

13. Can I participate in signing events?

Yes, you can participate in signing events, but please be aware of limited seating.

14. Are all products signed by the athletes?

No, only those products specified as signed are sold with certification.

15. Can I request a specific product to be signed?

Yes, you can request a specific product, but please ensure to check feasibility before ordering.

Purchases and Payment

16. What payment methods can I use?

We accept various payment methods, including credit cards, debit cards, and PayPal.

17. Can I receive an invoice for my order?

Yes, an invoice will be sent to you via email once your order is confirmed.

18. How do I cancel an order?

You can cancel your order by contacting us within 24 hours of placing it.

19. Are there any discounts available?

Yes, we frequently offer promotions and discounts; please follow our website and newsletter for updates

20. Can I order from outside the UK?

Yes, we provide international shipping, but please note shipping fees and import taxes may apply.

Delivery

21. Does SS Memorabilia offer fast shipping?

Yes, we offer various shipping options, including expedited and standard delivery.

22. What is the average delivery time?

The average delivery time is 3-5 business days for domestic orders and 7-14 days for international orders.

23. Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped.

24. Is there a shipping fee?

Yes, shipping fees will be calculated based on your delivery address and the shipping method you select.

25. What if my product arrives damaged?

If your product arrives damaged, please contact us immediately for assistance.

About Us

26. What is the vision of SS Memorabilia?

 Our vision is to become the leading company in sports memorabilia authentication, providing high-quality products and outstanding customer service.

27. What kind of team does SS Memorabilia have?

Our team consists of experienced professionals in the fields of sports and authentication.

28. Does SS Memorabilia participate in charity events?

Yes, we regularly participate in charitable activities to support the community.

29. How can I receive updates from SS Memorabilia?

You can subscribe to our newsletter on our website to receive updates and promotions.

30. What makes SS Memorabilia special?

We are special due to our commitment to providing quality products, a transparent authentication process, and dedicated customer service.

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